Empower users to get what they need fast
Service Requests
- Ordering platform for various types of services
- Orders when planning a reservation
- Support for ad-hoc requests
Description
Empower your employees to get what they need fast. Our service ordering platform makes it simple to request catering, room setup, and other essential services for scheduled events. Whether planning a meeting with full catering or arranging extra equipment, everything is just a few clicks away.
Need something unexpected? No problem. The system also supports ad-hoc requests for urgent needs, such as technical repairs, room cleaning, or last-minute adjustments. With a streamlined interface, real-time tracking, and automated notifications, your team stays productive while we handle the details.
Designed for flexibility and efficiency, this solution ensures smooth operations, reduces downtime, and enhances the overall workplace experience.
Benefits
Faster access to services
Employees get what they need in seconds, without emailing or calling multiple departments.
All requests in one place
Catering, room setup, equipment, cleaning, and repairs handled through a single intuitive platform.
Supports both planned and urgent needs
Perfect for scheduled events as well as last‑minute or unexpected situations.
Streamlined workflows
Removes administrative friction and frees teams to focus on meaningful work.
Reduced downtime
Issues are addressed faster, keeping meetings, events, and daily operations running smoothly.
Consistent service quality
Standardized processes ensure reliable delivery every time.
Improved workspace experience
Employees feel supported, engaged, and empowered through a modern, reliable service platform.
Highly flexible solution
Adapts to different departments, building types, and organizational processes.
Typical Service Requests
Catering
Room setup
Cleaning
Technical support
Car washing
Orders When Planning a Reservation
When booking a meeting room, car, desk, or parking space, simply navigate to the “Orders” tab within your reservation details. Search and select your desired items – such as catering, equipment, or a car wash -and attach them directly to your booking. The system automatically links the order to your specific resource and time slot, ensuring that everything is delivered to the right place at the exact right time. Eliminate separate emails, prevent miscommunication, and enjoy a seamless, all-in-one reservation experience.
Ad-hoc Requests
When unexpected needs arise – such as an urgent cleanup, a technical issue, or extra catering during an ongoing session – the Ad-Hoc Requests feature has you covered. Simply select the specific resource where the service is needed, browse the available offer, and choose the appropriate item. The system instantly routes your request to the right team, ensuring fast, on-demand support right when you need it.
Apps & Tools Featuring Service Requests:
User-Oriented Apps
Device-Oriented Apps
How it Works
Sending Emails
When an order or an ad-hoc service request is confirmed, CUE Solution automatically sends an email notification to the designated recipient. A different recipient email address can be configured for each service type, allowing requests to be routed to the appropriate service provider or department.
For more information, see Service Management.
Integration with a Ticketing Systems
CUE Solution can be easily integrated with an external ticketing system using email communication, as long as the ticketing system supports email-based ticket creation. This integration automatically forwards service requests to the ticketing system for further processing and management.
For more information, see Setup for ticketing systems integration.