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Support
Support portal
Help desk
Hardware repairs
Software download
Most of our technical support, including software downloads and hardware repairs, is centralized at support portal support.cuesystem.com. Access to this portal requires an approved account. If you do not have an account, please submit a request and wait for approval.
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This page will most likely have the answer to any questions you have regarding your CUE product. Further assistance can also be found in your product’s documentation.
This section relies strongly on your feedback. Please help us make CUE products better by sharing your experience/suggestions with us. All feedback will be delivered to the appropriate product management team for review. If you are experiencing problems for which you need a response from CUE customer support, please use the contacts above.
If you have purchased a CUE product from an authorized CUE Partner, please contact your partner for support.
For hardware and software support, please attach the information outlined below. This information is necessary for us to successfully help you.
- Serial number of the CUE product
- Firmware version (if applicable)
- Software version and/or date
- Provide a description of your problem
- Please include as much information related to the problem as possible.